Last Updated: June 2026

At Melbourne & Harper, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines how we process, dispatch, and deliver your order.

Shipping Overview

• Order Cut-Off Time: 3:00 PM (CEST)

• Processing Time: 1–2 business days (Monday–Friday)

• Estimated Delivery Time: 5–10 business days (Monday–Friday)

• Shipping Fee: Free shipping on all orders.

Business days exclude weekends and public holidays.

Order Processing

After placing your order, you will immediately receive an order confirmation email.

Orders placed before 3:00 PM (CEST) are usually processed the same business day. Orders placed after this time will be processed on the next available business day.

Please allow 1–2 business days for order preparation before shipment.

Once your package has been dispatched, you will receive a confirmation email containing your tracking information.

Delivery Times

Our standard estimated delivery time is 5–10 business days from the date your order has been shipped.

While we work hard to deliver every order within this timeframe, occasional delays may occur due to customs procedures, weather conditions, courier issues, or other unforeseen circumstances beyond our control.

All orders include tracked shipping, allowing you to monitor your delivery every step of the way.

Shipping Delays

If your parcel has not arrived within the estimated delivery window, we kindly ask that you allow an additional 3 business days before contacting us.

Should your order still not arrive after this period, please email our support team with your order number and we will investigate the shipment as quickly as possible.

Email: info@melbourneharper.com

Order Changes & Cancellations

If you wish to modify or cancel your order, please contact us immediately after placing it.

Once your order has entered processing or has been shipped, cancellations and modifications can no longer be guaranteed.

If your order has already been dispatched, you may request a return in accordance with our Return & Refund Policy after receiving your package.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A brief explanation of the issue

• Clear photographs of the item and its packaging

Please send this information to:

info@melbourneharper.com

Our team will review your request promptly and provide an appropriate solution.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Melbourne & Harper cannot be held responsible for delays, additional shipping costs, or unsuccessful deliveries caused by incorrect or incomplete address information.

Contact Information

Company Name: Melbourne & Harper

Business Name: Melbourne & Harper

Address:
Monseigneur Schaepmanlaan 9
5103 BB Dongen
The Netherlands

(This address is for business correspondence only. We do not have a physical retail store or collection point.)

Email: info@melbourneharper.com

Phone: +31 6 38 77 34 77

Chamber of Commerce (KvK): 97046698

VAT Number: NL322350682B01

Customer Support

Our customer support team is available during the following hours (AEST):

Monday – Friday: 5:00 PM – 4:00 AM

Saturday: 5:00 PM – 2:00 AM

We strive to respond to all emails within 24 hours and are always happy to assist you with any questions regarding your order or shipment.