Last Updated: May 2026

At Melbourne & Harper, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

Return Overview

• Returns are accepted within 30 days of delivery.

• Refunds are processed within 14 business days after your return has been inspected.

• No restocking fees apply.

• Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.

• Exchanges are available for eligible items.

This Return & Refund Policy should be read together with our Terms of Service.

Eligibility for Returns

To qualify for a return, your item must:

• Be returned within 30 days of delivery.

• Be unused, unworn, and unwashed.

• Include all original tags and packaging.

• Be in the same condition as when it was received.

We reserve the right to refuse returns that do not meet these requirements.

How to Start a Return

To request a return, please contact our customer support team before sending your package.

Email: info@melbourneharper.com

Please include:

• Your order number

• Your full name

• The item(s) you wish to return

• The reason for your return

Once your request has been approved, we will provide detailed return instructions.

Customers are responsible for securely packaging their return and arranging shipment through a reliable postal or courier service.

Refund Policy

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 14 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund after this period, please contact our customer support team.

Exchanges

If you would like to exchange an item for another size or product, please contact us before returning your order.

Email: info@melbourneharper.com

We will gladly assist you in arranging an exchange whenever possible, subject to product availability.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Orders that have already been processed, packed, or shipped cannot be cancelled.

If your order has already been dispatched, you may request a return once it has been delivered in accordance with this policy.

Damaged, Defective or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or if you receive the wrong item.

Please contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photos showing the damage or incorrect item

Email:

info@melbourneharper.com

Our customer support team will review your case and provide an appropriate solution as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return unless they arrive damaged or defective.

This may include:

• Intimate apparel

• Opened personal care products

• Gift cards

• Final sale items marked as non-returnable

Where required by applicable consumer law, your statutory rights remain unaffected.

Contact Information

Melbourne & Harper

Company Name: Melbourne & Harper

Email: info@melbourneharper.com

Phone: +31 6 38 77 34 77

Chamber of Commerce (KvK): 97046698

VAT Number: NL322350682B01

Customer Support Hours

Monday – Friday: 5:00 PM – 4:00 AM (AEST)

Saturday: 5:00 PM – 2:00 AM (AEST)

Our team aims to respond to all inquiries within 24 hours. We're always happy to assist and ensure your shopping experience with Melbourne & Harper is as smooth as possible.