Privacy Policy

Last Updated: June 2026

At Melbourne & Harper, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order with Melbourne & Harper, we collect certain personal information required to process your purchase, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely through our payment providers)

When you browse our website, we may also automatically collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity and browsing behavior

This information helps us improve your shopping experience and maintain the security of our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to your chosen address

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products, website, and services

  • Prevent fraud and unauthorized activity

  • Comply with applicable legal obligations

With your permission, we may also send promotional emails about new arrivals, exclusive offers, and updates from Melbourne & Harper. You may unsubscribe at any time by following the unsubscribe link included in our emails.

3. Your Consent

By providing your personal information to complete a purchase, verify your payment, arrange shipping, or request a return, you consent to our collection and use of that information for those specific purposes.

If we request your information for marketing communications, we will ask for your consent where required by law.

You may withdraw your consent for marketing communications at any time by contacting us at:

Email: info@melbourneharper.com

Please note that withdrawing consent for marketing does not affect information required to complete existing transactions or comply with legal obligations.

4. Disclosure of Information

Melbourne & Harper does not sell or rent your personal information.

We may disclose your information only when:

  • Required by applicable law or legal process;

  • Necessary to investigate fraud or security issues;

  • Required to protect our legal rights or enforce our Terms of Service.

5. Shopify Platform

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Your information is securely stored using Shopify's protected infrastructure and data storage systems.

If you choose a direct payment gateway, your payment details are encrypted and processed according to the Payment Card Industry Data Security Standard (PCI-DSS). Payment information is retained only as long as necessary to complete your transaction unless a longer retention period is required by law.

For additional information, please review Shopify's Privacy Policy and Terms of Service.

6. Third-Party Services

We work with trusted third-party providers to operate our business, including payment processors, shipping partners, analytics providers, and marketing platforms.

These providers receive only the information necessary to perform their services.

Please note that some service providers may operate in countries outside your own jurisdiction. Your information may therefore be subject to the laws of those countries when processed by those providers.

Once you leave the Melbourne & Harper website or are redirected to another website, this Privacy Policy no longer applies.

We recommend reviewing the privacy policies of any third-party websites you visit.

7. Data Security

Protecting your personal information is a priority at Melbourne & Harper.

We implement appropriate technical, administrative, and organizational safeguards designed to protect your information against unauthorized access, misuse, disclosure, alteration, or destruction.

Payment information is protected using Secure Socket Layer (SSL) encryption and industry-standard security practices.

Although no internet transmission or storage method can be guaranteed to be completely secure, we continuously work to maintain a high level of data protection.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Personalize content and advertisements

  • Measure marketing performance

Most web browsers automatically accept cookies, but you can manage or disable them through your browser settings.

Please note that disabling cookies may affect certain features and functionality of our website.

For more information about Shopify cookies, please visit Shopify's official website.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates become effective immediately upon publication on this website. We encourage you to review this page periodically to stay informed.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Melbourne & Harper

Company Name: Melbourne & Harper

Email: info@melbourneharper.com

Phone: +31 6 38 77 34 77

Chamber of Commerce (KvK): 97046698

VAT Number: NL322350682B01

Customer Support

Business Hours (AEST)

Monday – Friday: 5:00 PM – 4:00 AM

Saturday: 5:00 PM – 2:00 AM

We aim to respond to all customer inquiries as quickly as possible and are always happy to assist.